Apartments Ljubica -
Murter - Croatian Islands

I rarely leave negative reviews and usually overlook minor issues if they do not affect our holiday. I would have done the same here, but what happened on our departure day completely changed my opinion.We stayed for 10 days in two apartments. The welcome was rather cold, and communication with the owner was minimal. The apartments had several shortcomings, including no mosquito screens despite many mosquitoes, a very noisy air conditioner, worn furniture, squeaky doors, and loose trim. None of these issues were serious enough to complain about.The problem arose after check-out. We asked if we could leave our car at the property for a few hours while we went to the beach, and the owner kindly offered us another apartment to use. About 20 minutes later, she accused our five-year-old of wetting the bed and immediately demanded €300. Our child has been fully toilet trained since the age of two, and if such an accident had happened, we would certainly have known.When we asked to inspect the alleged damage, the mattress protector had already been removed for washing, and the mattress had already been cleaned. Although the cleaner had entered only moments earlier, there was no visible stain left to inspect. We felt it was unreasonable to be asked to pay €300 without clear evidence.We had already paid for our stay in full and even left a €50 tip. Unfortunately, this incident overshadowed an otherwise pleasant holiday. We will not be returning and advise future guests to document the apartment's condition at check-in and check-out.

Answer

Since we have never had a bad experience or review of this type from our guests, we are forced to respond to this comment, which contains untruths. Namely, as you state, you booked two apartments with us, nowhere is it stated that they have mosquito nets, which is visible in the pictures. We welcomed you like other guests, unobtrusively and were at your disposal for everything you needed. You were given homemade wine and brandy to taste, and we ordered and bought homemade herbal tea and brought it to you according to your wishes, so the complaint about hospitality and lack of communication does not apply. On the day of departure from the apartment, you asked to keep one until the end of the day for swimming, for which an additional 50 e was charged, which is absolutely not a tip. A few days before departure, you took the bed linen out of the bedroom onto the terrace to dry, which was also seen by other guests and neighbors, and it is clear why this was done. Upon entering the apartment, we saw a large yellow stain on the mattress and the smell of urine that appeared during cleaning with a steam cleaner. We immediately started cleaning so that we could prepare the apartment in time for other guests who were supposed to arrive the same day. Since the mattresses are new and paid 1200 e, you were given a complaint for urinating, because we believe that you should have told us about it yourself, and not tried to hide it. Also, upon entering the other apartment that you used, we saw a large yellow stain on the corner sofa, which you also did not mention, and a broken kitchen hob, which we had to buy a new one and replace on the same day. We have documented photos for all of the above, which we cannot publish due to the rules of the site.

The apartment was very nice, full of equipment, towels, hair dryer, vacuum cleaner, iron, there was everything we needed to feel at home. Wonderful vacation.

Highly recommended accommodation, clean and functional apartment, well equipped, close to the beach, pleasant owners